Terms of Use

What CrashFirst is, and is not

CrashFirst is a call-back and introduction service for people hurt in a crash. It is run by Roviq LLC, Boston, Massachusetts. You ask for a call. A CrashFirst person, who is not a lawyer, calls you, explains how the process usually goes and, only if you want, connects you with a participating attorney licensed in your state.

• CrashFirst is not a law firm. No one at CrashFirst is acting as your lawyer.
• No attorney-client relationship. Using this site, calling us or texting us does not create one with CrashFirst. Whether you have one with an attorney depends on what you and that attorney agree.
• No legal advice. We do not tell you whether you have a case, what it is worth or what to do about it. Only an attorney can.

Information on the site

The guides, tools, reports and tables on this site are general information. They are not legal advice and may be incomplete or out of date, and laws change. Deadlines are the biggest risk: the time limit for your claim may be shorter or longer than a page says, and it can depend on facts a page cannot know. Check the deadline for your situation with an attorney.

Pages marked "Attorney review pending" have not yet been reviewed by an attorney licensed in the state they discuss. We say so on the page and in the footer because it is true.

The figures and case examples are facts about other people's claims, taken from the sources linked beside them. They are not predictions, promises or an estimate of what your own claim is worth. Past results do not predict yours.

The connection service

• It is free to you. You never pay CrashFirst, for the call or for a connection.
• How we are paid. Participating attorneys pay CrashFirst a set fee for each connection. The fee is fixed when we connect you and does not depend on whether you hire the attorney or on how your case turns out. See How we're paid.
• No endorsement. We do not recommend, rate or vouch for any attorney. A participating attorney is one who agreed to receive connections, not one we have judged to be the best. Do your own checking.
• No guarantee. We do not promise that any attorney will take your case, call you back by a certain time or reach any result.
• Your choice. You decide whether to be connected, and whether to hire anyone. Any fee agreement is between you and the attorney. Ask about fees and costs before you agree.

We connect you with an attorney only if you ask us to. See the Privacy Policy for what we share.

Who can use CrashFirst

You must be 18 or older, or a parent or guardian acting for someone under 18. The service is for people in or hurt in a crash in Tennessee, Alabama, Oklahoma or South Carolina. If your crash was elsewhere you may ask for a call, but we may not be able to connect you with an attorney. In an emergency, call 911. CrashFirst is not an emergency service.

Using the site

Use CrashFirst honestly and lawfully. Please do not:

• give a phone number that is not yours, or give false details about a crash;
• submit requests for other people without their knowledge, or use the form to test, spam or harass anyone;
• use bots, scrapers or scripts that put load on the site or get around its bot check, rate limits or other protections;
• try to break into, disrupt or reverse-engineer the site or its systems;
• copy the site's content in bulk or present it as your own.

We may refuse, block or delete requests that break these rules.

Calls and texts

When you ask for a call back, you agree that CrashFirst may call you at the number you gave about your request, during call-back hours (8am to 8pm Central). Texts are sent only if you tick the optional box. Ticking it is not required to use CrashFirst. The full terms, including message frequency, rates, STOP and HELP, are in the text-message section of the Privacy Policy, which is part of these terms. You can stop calls or texts at any time by telling us or replying STOP.

If you ask to be connected, the participating attorney may call you about your matter. Your text consent to CrashFirst does not extend to the attorney.

Links to other sites

This site links to government agencies, courts, researchers and other outside sources. We do not control them and are not responsible for their content, accuracy or privacy practices. A link is not an endorsement.

Ownership

The text, design and structure of this site belong to Roviq LLC or are used with permission, and are protected by law. You may read the site and link to it. Please do not copy it in bulk or republish it. Sources we quote or link remain the property of their owners.

No warranty

The site is provided "as is" and "as available." We try to keep it accurate and working, but we do not promise that it is error-free, uninterrupted or current, or that a call back will happen by a particular time. To the fullest extent the law allows, we disclaim all warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

Limit on our liability

To the fullest extent the law allows, Roviq LLC and the people who work for it are not liable for indirect, incidental, special or consequential damages, or for lost income or lost claims, arising from your use of the site or the service, including from anything an attorney does or does not do or from a deadline that passes. Our total liability for any claim related to the site or the service is limited to the greater of the amount you paid us or US$100.

Nothing in these terms limits any liability that cannot be limited by law, or takes away any right you have that cannot be waived. Some places do not allow some of these limits, so they may not apply to you.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Disputes may be brought in the courts where you live, or in Massachusetts, at your choice. This does not limit any rights you have under the consumer protection laws of the state where you live.

Other terms

• Severability. If a part of these terms is found unenforceable, the rest stays in effect.
• Entire agreement. These terms and the Privacy Policy are the whole agreement between you and Roviq LLC about the site and the service.
• No waiver. If we do not enforce a part of these terms right away, that does not mean we give it up.

Changes

We may update these terms. The new version will be posted here with a new date, and applies from then on. If you keep using the site after that, you accept the changes. This version is effective November 10, 2026.

Contact

Roviq LLC, Boston, Massachusetts. Email [email protected]. Phone (877) 781-1888, 8am to 8pm Central. How we handle your information is in the Privacy Policy.