Home / How we're paid
A real person. Not a phone tree.
After a crash you don't need another chatbot or phone tree. You ask once, and a person calls you, listens, and answers your questions. You never pay us. Here is how it works and exactly how we are paid.
- Not a law firm
- You never pay us
- No pressure
- Delete your info anytime
What the call is like
Someone who listens first.
The person who calls has read your request, knows why you asked, and starts with you, not with a pitch.
They listen
You tell it your way, in your order. If you picked what's on your mind, they start there, so you don't repeat yourself.
They answer questions
About what usually happens next, what to keep, and what an attorney can help with. They can't give legal advice, and they'll say so.
You decide
If you want, we connect you with a participating local attorney who can tell you whether and how they can help. Say no thanks, and that's the end of it.
- We don't read a sales script at you or push you to hire anyone.
- We don't tell you whether you have a case or what it's worth. Only an attorney can.
- We don't cold call. We call because you asked.
We call back during call-back hours, 8am to 8pm Central.
How we're paid
A set fee. Never tied to your outcome.
Participating attorneys pay CrashFirst a set fee for each connection, fixed when we connect you. It never changes with what happens in your case, and does not depend on whether you hire them, win, lose or settle.
You never pay us. Not for the call, not for the introduction, not later. We don't take a share of anything you receive.
Any fee you agree with an attorney is between you and them. Ask them about it before you decide.
Because "free" can feel too good to be true. This is the whole arrangement.
How we match
We don't rank lawyers. We match on three things.
Location
An attorney who works near you, such as in Memphis and Shelby County.
Case type
Car, truck, motorcycle, rideshare, pedestrian. Not every attorney takes every kind.
Availability
Someone who can actually take your call soon.
- We don't recommend or rate attorneys, and we never call one "the best".
- We don't give legal advice or tell you what a claim is worth.
- We don't share your details with an attorney without your OK.
- We don't call you before you ask us to.
- We don't pressure you to hire anyone.
- We don't take a cut of anything you receive.
Your information
What we collect, and how to delete it.
- Who we are
- CrashFirst is a service of Roviq LLC, Boston, Massachusetts. We are not a law firm. Contact: [email protected] or (877) 781-1888 during call-back hours.
- What we collect
- Your phone number and the state where the crash happened, which the form requires. Anything you choose to add: first name, city or ZIP code, crash type, when it happened, whether you were hurt, whether you have a lawyer. If you call or leave a voicemail, we keep the call record, the voicemail recording and its transcription. We do not record live calls. We also store the IP address and browser details (user agent) your device sends with the form, to block spam and keep a consent record. We set no tracking cookies and run no ad or analytics tools.
- What we use it for
- To call you back and to help the person calling be useful. Only if you ask us to connect you do we pass your name, number, crash state and city, and what you told us to a participating attorney licensed in your state.
- What we never do
- Sell your number to a list or share it without your OK. Use it for ads. Text you unless you ticked the optional box.
- How long we keep it
- Until you ask us to delete it. We do not yet delete requests on a timer. Ask below and we delete within 45 days. The Privacy Policy has the full details, and the Terms of Use the rules for the site.